Privacy policy

This Privacy Policy describes how nuovva.co.uk (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, “Personal Information” means any information that can uniquely identify an individual.

Device Information

Examples of Personal Information collected:

  • Examples: Web browser version, IP address, time zone, cookie data, pages viewed, search terms, and how you interact with the Site.
  • Purpose: To load the Site accurately and improve performance and analytics.
  • Source: Collected automatically via cookies, log files, web beacons, tags, or pixels.
  • Disclosure: Shared with service providers such as analytics and hosting providers.

Order Information

  • Examples: Name, billing address, shipping address, payment information, email address, and phone number.
  • Purpose: To process orders, take payment, arrange shipping, send confirmations, prevent fraud, and provide marketing communications where consent is given.
  • Source: Collected directly from you.
  • Disclosure: Shared with payment providers, fulfilment partners, and Shopify.

Customer Support Information

  • Examples: Name, contact details, order details, and information you provide when contacting us.
  • Purpose: To provide customer support.
  • Source: Collected from you.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil contracts with you.

  • We use Shopify to power our online store. Learn more about Shopify’s privacy practices here: https://www.shopify.com/legal/privacy
  • We may share information to comply with legal obligations or protect our rights.

Behavioural Advertising

We use your Personal Information to provide targeted advertisements and marketing communications.

You can opt out of targeted advertising via:

You can also opt out via the Digital Advertising Alliance: https://optout.aboutads.info/

Using Personal Information

We use your Personal Information to:

  • Provide and fulfil products and services
  • Process payments and shipping
  • Communicate with you about orders
  • Send marketing communications where permitted
  • Improve and secure our Site

SMS Communications and Marketing

SMS Marketing & Abandoned Cart Messages

The Site uses cookies to track items added to your shopping cart, including when a cart is abandoned. This information is used to determine when to send cart reminder messages via SMS, where you have opted in to receive such messages.

Third-Party Data Sharing for SMS

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.

We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide messaging services, including platform providers, telecommunications companies, and vendors who assist in delivering text messages.

Legal Basis for Processing (GDPR)

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests (where not overridden by your rights)

Retention

We retain your Personal Information for as long as necessary to fulfil the purposes described, including legal and accounting requirements, unless you request deletion.

Automatic Decision-Making

We do not use fully automated decision-making that has legal or significant effects on you. Shopify may use limited automated fraud prevention measures.

Your Rights (UK & GDPR)

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Object to processing
  • Restrict processing
  • Data portability
  • Withdraw consent at any time

To exercise these rights, contact us via our Contact page.

International Transfers

Your information may be processed in the UK, EU, Canada, the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place.

Cookies

We use cookies and similar technologies to:

  • Remember preferences
  • Analyse site performance
  • Deliver relevant advertising

You can manage cookies through your browser settings or our cookie consent banner.